Do you know how your phone is answered or how your team greets new patients? Are your marketing dollars being wasted at Hello? Is your customer service (lack of) putting off patients before they have even met you Doctor?
It makes no sense spending your hard earned dollars on marketing unless your front desk team are successfully and consistently backing that up by converting incoming calls to bookings and wowing your patients when they arrive.
In this show I take a deep honest look at the role of your dental front desk team:
Do you have an answering service or a front desk sales machine?
Why I believe the front desk is the most critical marketing tool in any dental practice?
What’s in your marketing toolbox
I share my approach and plan to help increase new patient numbers through good staff and good communication.
Further resources: